Every year, thousands of items are lost at Phoenix Sky Harbor Airport — from passports and electronics to luggage and sentimental keepsakes. The good news? Many are successfully returned to their owners. If you find yourself in this situation, acting quickly and following these steps can greatly increase your odds of recovery.
If you’re traveling with To My Surprise Airport Shuttle Service, we’re here to help guide you through the process and ensure your journey remains as smooth as possible.
Stay Calm and Retrace Your Steps
The first thing to do when you realize you’ve lost something is to stay calm. Panicking can make it harder to think clearly. Take a deep breath and try to remember where you last had the item. Retrace your steps through the airport, including the shuttle drop-off area, security checkpoints, restrooms, and any shops or restaurants you visited.
Check with Airport Lost and Found
Phoenix Sky Harbor Airport has a dedicated Lost and Found department to help travelers recover lost items. If you believe you lost your item In the common areas of the airport including the terminals, PHX Sky Train®, buses or parking areas, contact the Lost and Found office as soon as possible. Here’s how:
- Call or email the Lost and Found Office: You can also call the Lost and Found office at 602-273-3333 e-mail at lostandfound@phoenix.gov to inquire about your item.
- Visit the Lost and Found Office: The office is located in Terminal 4, on the lower level near baggage claim. It’s open Monday through Friday from 8:00 AM to 4:30 PM.
TSA lost and found at the Phoenix airport
If you lose something at a checkpoint:
- visit www.tsa.gov/contact/lost-and-found
- enter Phoenix Sky Harbor International Airport or PHX to fill out an online form.
Responses from TSA typically take five business days. The TSA Lost and Found office (602-626-1476) is in Terminal 3 on Level 7. Take the elevators near the Arrivals Lobby pre-security.
Contact Your Airline
If you lost your item on the plane or at the gate, reach out to your airline’s customer service. Airlines often have their own lost and found departments for items left on aircraft or in gate areas. Provide your flight details and a description of the item to help them locate it.
Air Canada – 888-689-2247
Air France – 800-237-2747
Allegiant – 702-505-8888
Alaska Airlines – 602-225-5064
American Airlines – Contact Airline
Breeze Airways – Contact Airline
British Airways – 602-306-4868
Condor Airlines – Contact Airline
Contour Airlines – 1-888-332-6686
Delta – 602-681-0354
Denver Air Connection – 866-373-8513
Frontier Airlines – Contact Airline
Hawaiian – 602-220-0680
JetBlue – 602-275-3209
Southern Airways Express – 800-329-0485 – Baggage/lost and found/customer service issues
Southwest – 602-286-3485
Spirit – Contact Airline
Sun Country – Contact Airline
United – 602-782-2614
Volaris – 800-122-8000 – Contact Airline
WestJet – 602-275-0877
Notify To My Surprise Airport Shuttle Service
If you suspect you lost your item while riding with To My Surprise Airport Shuttle Service, don’t hesitate to contact us immediately. Our team is here to assist you in any way we can. Here’s what to do:
- Call Our Customer Service Line: Reach out to us at 623-218-6035 as soon as you realize your item is missing. Provide details about your trip, including the date, time, and shuttle route, as well as a description of the lost item.
- Check the Shuttle: If you’re still at the airport, let your driver know, and they can help you search the shuttle for your belongings.
- Follow Up: We’ll do our best to locate your item and keep you updated on the search process.
Check Nearby Locations
If you visited any businesses or restaurants in the airport, such as coffee shops, retail stores, or dining areas, check with their staff to see if your item was turned in. Many businesses have their own lost and found systems.
Prevent Future Losses
While losing something can happen to anyone, there are steps you can take to minimize the risk in the future:
- Keep Track of Your Belongings: Use a checklist to ensure you have all your items before leaving the shuttle, plane, or airport.
- Use Travel Organizers: Keep important items like passports, tickets, and wallets in a secure travel pouch or bag.
- Label Your Items: Place identification tags on your luggage and personal items to make them easier to recover if lost.
To My Surprise Airport Shuttle Service is Here to Help
At To My Surprise Airport Shuttle Service, we understand how frustrating it can be to lose something during your travels. That’s why we’re committed to providing exceptional service and support to our passengers. If you ever find yourself in this situation, don’t hesitate to reach out to us. We’ll do everything we can to assist you and make your journey as stress-free as possible.
Safe travels, and remember — we’re here to help you every step of the way!
Surprise / Sun City – Sky Harbor Airport PHX
Surprise, Sun City, Sun City West, El Mirage, Youngtown and Waddell, Wittman AZ
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