Terms and Conditions

To My Surprise Shuttle Service prides itself on getting you to and from your flight with the most reliable, highest efficiency and safe transit solution possible.  All passengers are required to wear proper seat restraints and all infant & toddlers must have proper safety seat provided by accompanying adult passenger. 

It is important to have all your travel documents with you. The driver cannot turn around and go back if you forgot something. 
If you are scheduled for a home pickup you MUST be ready to go 40 minutes early (50 min beyond 10 miles from our office).  Shuttle driver must stay on schedule to return to our office 10 minutes before the hour for departure.  Driver cannot wait if you are late.  You may be scheduled on the next shuttle in rotation and/or you may be charged $25 late fee. 

If your flight is for some reason delayed or canceled, It is not your fault nor is it ours.

Let’s be realistic, these situations happen often, and we want to ensure that you as one of our most valued customers are able to have the most hassle free and reliable transportation service possible

Our Standard Policy

    • If you are running early or late:
      Simply call us to see when our next shuttle will be available (623) 218-6035  ... We will do our absolute best to accommodate & ensure that you have hassle free transportation service.
    • Cancellation / Modification policy:
      We require that you call at least 12 hours prior to your shuttle time to avoid an additional “Short Notice” booking fee of $15.00.
    • On time transportation
      To My Surprise has a strong track record of running on time, however its owners (AZ Transit LLC ) and employees cannot be held responsible for any external factors that may cause loss of time such as: flight delays/traffic delays, detours, construction projects, etc.    Driver is not responsible to turn around if passenger left behind important items.

Follow these simple guidelines to ensure the highest probability of being on time:

For domestic flights: we recommend arrival at Sky Harbor 90 minutes to 2 hours before your flight departs.  For heavy flight days, holidays, etc, we recommend departing at least 3 hours before your flight leaves.

For international flights: We always recommend arrival at Sky Harbor at least 3 hours before your flight departs.

Luggage: 2 pieces of luggage is allowed for each passenger
$7.50ea added for each additional piece.
: All pets must be collard, leashed and kenneled upon travel.  The fees for pets are: $15 small and $30 large (excluding service animals).

Pay our driver: If you select this option your Debit/Credit card has been 'AUTHORIZED' to reserve the seats for all members of your party. Your institution has set the funds on hold and it will reflect in your available balance. No funds have been 'DEPOSITED' to our account and will not be if you pay the driver cash/check.

**To My Surprise Shuttle Service cannot be held responsible for lost, stolen or misplaced personal items. Our drivers always check shuttles before and after dropping off or picking up riders, however personal items are regarded as passengers responsibility. If an item is lost please call us immediately regarding items you may have left on one of our shuttles.  You may Call: (623) 218-6035.