***To My Surprise shuttle has a zero tolerance policy of drugs and alcohol for all our drivers. If you wish to file a complaint please contact Tom at 623.218.6035, email Tom at email@example.com. You may also go to the Read/Write Review page and submit using our online form.
Arriving at Sky Harbor: make sure to make a reservation in advance. We pick up at the Courtesy and pre-arranged area
Terminal 3 from baggage claim, exit NORTH DOOR #5 cross the street to the outer curb. Turn left to the "Courtesy & Prearranged" pick up area -Shuttles depart on the hour. Be at the "Courtesy & Prearranged" area 10 minutes early.
Terminal 4 from baggage claim, exit NORTH DOOR #3 cross the street to the outer curb. Proceed to the "Courtesy & Prearranged" pick up area -Shuttles depart on the hour. Be at the "Courtesy & Prearranged" area 10 minutes early.
Traveling from our office is one of our options. It's convenient and the most economical way to get to Sky Harbor. Plus it is very easy. Simply meet the shuttle on the hour with your advanced reservation. Remember you can park in our lot too (CURRENTLY THIS IS FREE). Your shuttle ride is shared & we may have other pickups. YOU MUST BE AT OUR OFFICE 30 MINUTES BEFORE YOUR SHUTTLE TIME! To My Surprise Shuttle is located at 12425 W. Bell Rd. Ste. 132. 85378. After all passengers are picked up and on board, we are off to / from Sky Harbor (About 45-50 minute ride). Welcome aboard!
You will recieve an automated text reminding you to be at our office 30 min before your scheduled shuttle ride. Unless you are given other instructions by office staff.
Your debit card institution may subtract the total from your available balance, although they don't withdraw the funds.
If you chose to pay with your card instead of cash, the credit card held will be charged the total plus the 4% sur charge.
If you don’t have a ride to/from our terminal or prefer not to park a vehicle we will pick you up. We offer curb service for an additional charge.
From Sky Harbor we pick up at each terminal. We provide detail confirmation emails that give excellent and clear explanations where to go upon arrival to catch your shuttle that returns you back to our terminal in Surprise.
However, our drivers work hard to provide each of you a Safe, Reliable, Friendly, Comfortable and Clean ride.
Let's be realistic, When you tip the driver this is part of how they earn an income. If they fail to provide a Safe, Reliable, Friendly, Comfortable and Clean ride.
We would understand you wouldn't want to tip them. We hope you will let us know so we can make any adjustments in training A.S.A.P.
Thank you for your support and generosity. It goes a long way to applaud their resolve. Here is a standard in the industry:
Shuttle drivers should be tipped; $5 per person is customary for short trips to and from the airport. If you have bags, it's customary to tip an additional $1 per bag.
We appreciate you for being part of our growing family of happy riders!
With Utmost Respect - Roxy & Tom
*We have shuttles that are available after hours. Call us or if you Book online just select appropriate shuttle time. After hour pricing will display. Click on the shuttle time and select the hour you need.
Phones are covered daily including holidays from 8am -8pm Arizona time. (Leave a message so we may return your call).
What if I forgot to order my ride, do I have to have a reservation?
We are all guilty of forgetting things from time to time. And we want to helpWe can usually help get you a seat on the shuttle. Call us 623.218.6035.
We recommend that you make your reservation to guarantee your seat on any given shuttle.
However if you want to be at our pickup point at the airport or our Surprise terminal, you may do so.
Please be aware, there may be a chance that a shuttle will not be available at the hour you want
It would be best to give us a call to check our schedule. Remember there is a discount for round trip. You can use the 2nd part of your trip anytime. We hold it for you in an open ended status. Ask for details.
Everyone over 2 years old is considered a passenger (plese provide your own safety seat)
Under 2 travels free (please provide your own safety seat)
A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.
A Customer seeking to travel with an service animal must satisfy all of the following requirements:
- The Customer must have the required documentation described below.
- The service animal must be either a dog or a cat.
- The service animal must be in a carrier that can be stowed in the luggage compartment, the lap of the customer or on a leash at all times while in the office and/or onboard the shuttle.
To My Surprise shuttle driver may only ask two limited questions if it is not obvious what service the dog provides:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
According to ADA regulations Emotional Support Animals are not considered Service Animals and will be subject to the pet policy listed. Emotional Support Animans provide affection or comfort to members of the public and are not trained to perform a specific task(s) for an individual related to a disability.
An animal that engages in disruptive behavior may be denied boarding. Examples of disruptive behavior include (but are not limited to):
- Scratching, excessive whining or barking
- Growling, biting, lunging
- Urinating or defecating in the office or on shuttle. (Cleaning fee up to $100 may be assessed)
Note: All animals are subject to a cleaning fee (except service dogs). Such as shedding and/or dander. Call office for more details.
FYI.... Our call may come from an unknown caller, no caller ID, or a blocked call.
We apologise for this inconvenience, however we are calling from our cell phones and always want you to return any call to our main number 623.218.6035.
That will ensure you get the best customer service with a prompt reply. We always leave a voice mail too. Make sure you set up a voice mail.
Yes. Simply let us know you have extra luggage, golf bags or other additional items. Additional fees may be added, refer to number of items chart when selecting your ride. You may also provide a note when placing your order in the 'Is there anything else we should know' section. Or please tell us when placing your order.
A round trip ticket for one person is $134.50 (either direction. i.e. to/from our terminal in Surprise or to/from Sky Harbor). Two people is $194.50 and three is $234.50. Please call for larger parties.
Remember we offer a gated and locked lot for parking your vehicle (currently free).
We also offer home, office or hotel pickup/drop off service for additional charges.
Prices above reflect cash or check, if you would like to pay by debit/credit card there is a plus 4% (VISA, MASTER CARD, and DISCOVER). You may request, over the phone.
Remember our shuttles are by reservation only . Pickup will be according to the schedule that day, our driver availability and shuttle rotation. Note: There may be a last minute fee charged.
There is a 10% charge (min of $5.00) admin fee on all refunds.
You must call at least 6 hours prior to cancel your shuttle time to avoid any fees.
NO REFUNDS for no shows. (cash customers ~ credit card on hold will be charged full fare for no show)
AZ Transit LLC (dba To My Surprise shuttle), its owners and employees are not responsible for any loss of time due to flight delays/traffic delays, detours, construction projects, etc.. We are not responsible for lost, stolen or misplaced items. Please call us for items you may have left on our shuttles.
What happens if there is a traffic jam or accident on the way to/from the airport?
Although traffic delays and unforeseen accidents do occur and we employee top notch professional safe drivers, the drivers will do all they can to avoid blocked traffic and take alternate routes.
TO MY SURPRISE is not responsible for traffic delays, detours, construction project, etc.
To My Surprise Shuttle assures you that we are cleaning and sanitizing the shuttles - especially door handles, seating and rails - after each ride and before your pick-up. For your own personal comfort you may choose to wear a mask if you prefer.
We appreciate and support all those that continue to care for and help resolve COVID in a safe and healthy way. If you are experiencing any symptoms of this illness, please delay travel plans at this time to help keep you and all of us safe.
Thank you for riding with To My Surprise Shuttle. We continue to be your dependable choice when traveling between Surprise AZ, the Northwest Valley and Sky Harbor airport.
Roxy, Tom, Jodi and all our drivers